Shipping, Returns & Refund Policy
Last updated: September 2, 2026
Thank you for choosing Mochicat. We create customizable and personalized products, including notebooks and stationery, made according to our customers individual choices.
This policy explains our shipping, cancellation, returns, and refund procedures.
Order Processing
Each order is prepared specifically according to the options and personalization selected by the customer.
Orders are normally processed within 1-5 business days. Personalized products may require additional processing time, which will be communicated where applicable.
If you need any changes to your order, please contact us a soon as possible at hello@mochicat.se and we might be able to find a solution. Once an order has entered production, changes or cancellations may not be possible.
Shipping
We currently ship orders to Sweden.
Available shipping methods and prices are displayed at checkout before payment is completed.
Estimated delivery times are:
Standard shipping: 2-3 business days
Delivery times are estimates and may be affected by circumstances outside our control, including postal delays, courier delays, weather, customs procedures, or other unforeseen events.
Once your order has been handed over to the shipping provider, you will receive tracking information available.
Personalized & Custom-Made Products
Many of our products are made according to the customer's individual specifications and may include personalized text, names, photographs, artwork, colours, layouts, or other customer-selected details.
Because these products are individually made for you, personalized or custom-made products are generally not eligible for cancellation or withdrawal once production has begun, where the statutory exception for goods made to the customer's specifications or clearly personalized applies.
Please carefully review your customization, spelling, images, and other selections before placing your order.
Right of Withdrawal
Certain products, including goods that have been manufactured according to the consumer's specifications or that have been given a clear personal character are not eligable for withdrawal.
If your order qualifies for this statutory exception because it has been individually personalized or made according to your specifications, you do not have a right of withdrawal.
Product that does not qualify for an applicable exception, statutory consumer rights remain unaffected.
Returns
We do not offer voluntary returns or exchanges for personalized products.
This means that we do not accept returns if you have changed your mind, selected the wrong customization, or no longer want the product where the statutory exception for personalized/custom-made goods applies.
If you have ordered a product outside of the statutory exception for personilazed goods, we may offer return options, beware that shipping costs may still be applicable. If you need help with a return contact us at hello@mochicat.se
Incorrect or Defective Products
We want every customer to receive a product that meets our quality standards.
If your product arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible at hello@mochicat.se
Please provide:
Your order number
A description of the problem
Photographs showing the issue
We will review the matter and, when possible, offer a replacement, price reduction, or refund.
Personalization Errors
Customers are responsible for checking the information they provide when placing an order, including:
Names and spelling
Dates
Text
Images
Colours
Other personalization details
If a product has been correctly produced according to the information submitted by the customer, we are generally unable to provide a refund or replacement because the customer entered incorrect information.
If the error was made by us, please contact us and we will work with you to resolve the issue.
Cancellations
If you need to cancel or modify an order, please contact us as soon as possible at hello@mochicat.se
Because personalized products may enter production shortly after an order is placed, we cannot guarantee that a cancellation or modification will be possible.
Refunds
When a refund is approved by us, it will normally be issued to the original payment method.
Please allow 5–10 business days for a processed refund to appear in your account, depending on your bank or payment provider.
Original shipping charges will be handled in accordance with applicable consumer law.
Consumer Rights
This policy does not affect any rights that cannot legally be excluded under Swedish or applicable EU consumer protection legislation.
If you believe that your product is defective or does not conform to your order, please contact us so that we can help resolve the issue.
Contact
If you have questions about an order, shipping, personalization, or this policy, please contact us:
Mochicat
Email: hello@mochicat.se
Website: www.mochicat.se
We are happy to help with any questions regarding your order.